Frequently Asked Questions
What is Mystoreline?
Mystoreline is a family-run online store based in Daman, India. We offer a wide variety of products including home décor, kitchenware, personal care, health items, footwear, fashion, sports gear, gadgets, and trending products.
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and manage purchases easily.
Do you offer any loyalty or referral program?
Not at the moment, but we plan to introduce exciting programs soon. Stay tuned!
Are all the products brand new and genuine?
Yes, all our products are 100% genuine, brand new, and sourced from trusted suppliers.
Can I place a bulk or wholesale order?
Currently, we do not accept bulk or wholesale orders.
Where do you ship?
We currently ship across India only.
Which courier partners do you use?
We deliver using reliable partners such as Delhivery, Ekart, Xpressbees, and Ecomexpress.
How long does delivery take?
Orders are usually delivered within 5–7 business days after processing.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
How can I track my order?
Once your order is shipped, tracking details are shared via email and SMS, and you can also track your order on our tracking page.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD).
Is there any extra charge for COD?
No extra charges, but COD orders require phone verification before shipment.
Which payment gateway do you use?
All payments are securely processed via Razorpay.
What is your return policy?
We have a 5-day return policy. An unboxing video is mandatory, and the item must be unused, in original condition and packaging.
Who pays for return shipping?
The customer pays a ₹100 return shipping fee.
How will I receive my refund and how long does it take?
Refunds are processed to the original payment source within 8–15 working days after the returned product is approved